Hi there! Perhaps, you’re one of the disappointed Metrobank customers who cannot log in to your Metrobank Direct internet banking. I have the same problem since last month of July. I thought they are just updating or doing maintenance with their system but it took too long that I cannot access their online banking whenever I want to see my account.

I googled why Metrobank cannot be accessed but I cannot get definite answer from their website and other sites regarding this problem. So I decided to visit their Facebook page to know what’s happening to their site. I have found out that other people also have the same issue.

I’m here now in South Korea. Other people from other countries have also experiencing the same problem. The customer service of Metrobank is not good. They are also not fast in helping their customers’ queries. I get an idea on how to solve this problem from one person who commented in their FB page.

Here’s the solution to this problem if you cannot access their online banking:

  1. Download a free Virtual Private Network (VPN) through TunnelBear (https://www.tunnelbear.com/). Its free up to 500MB data usage so you  don’t need to pay anything. However, if you used up all 500MB data, you cannot use their services anymore. Log out every time you don’t need to access your Metrobank Direct so your data will not used up fast.

tunnelbear

 

2. After creating and verifying your account, you will see a small icon of Tunnel Bear in the upper, right corner of your browser. It must be set to United States. You will also see the usage of data in your account. For free account, it is 500MB.

3. Visit Metrobank website. You can now access Metrobank Direct just like me!

metrobank direct

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